Slack comments from thoughtful coworkers can be incredibly useful, but they often get lost in the day-to-day onslaught of notifications. This template is for a workflow that allows you to transfer a Slack comment into a comment on a Jira issue. Just define an emoji you want to use, then react to Slack comments with that emoji. Each comment with the emoji will be transferred to your Jira issue as a comment.

Customizing the Gather Feedback Template

After you download and import the template, fine-tune the workflow by evaluating and making adjustments to each step. You'll likely need to make some changes to perfect the workflow for your specific use by, for example, selecting a Slack channel for the workflow, choosing a Jira project, personalizing the text your coworkers will see, etc.

The template is best viewed as a head-start rather than a complete, ready-to-use workflow. Add a little personal spice and make it your own!

  1. With the template imported, open the workflow so all the steps are visible.
    If you just imported the template, the steps may already be visible. If they aren't, click Gather Feedback - Template on the Your Workflows tab.
    If you renamed the workflow when you imported the template, click the new title.

  2. Click Edit next to each template step to review and update the contents (if necessary). 

    Here's a summary of each step in the workflow and details you may want to customize:

    Emoji Reaction Workflow Trigger
    This workflow is triggered by an emoji reaction. Select the channel in which you want the workflow to exist, then select the emoji (or emojis) you want to trigger the workflow.

    Extract Slack Message Content

    Leave this step as-is for this specific workflow. Basically, it defines the Slack messages you add an emoji reaction to as the asset Jira is to extract to make the comment.

    In order for the app to retrieve the message content from Jira, it must be a member of the target channel; add it by typing @Workflow Steps for Jira in the channel. Otherwise, the step will fail.


    Update Jira Issue

    This step declares the type of update you want to make to the Jira issue (comment, status, or assignee), and it allows you to define the Jira issue to be updated.

    Send a Message

    This step contains the message to be sent to Slack commenters whose comments are borrowed for Jira-issue comments.
    Review the default message, and customize it to best fit your workflow needs.

  3. When you're finished fine-tuning the template, click Publish Changes at the top-right of the dialog.

  4. Test the workflow in Slack!
    It's always best to test the workflow before introducing it to your coworkers. Ensure that the steps are pulling the right info from Jira and working as you'd expect them to.