Got questions or ideas? We're right here.

Whitelist Workflow Steps for Jira's IP Address

Did you configure a new instance only to find that the app isn't working as you expect? Not uncommon. You probably need to whitelist the Workflow Steps for Jira IP address so it can pass through your firewall and establish connections with Jira. The IP address of the app is

You can troubleshoot the issue by checking your firewall logs for rejected connection requests from the IP address.

Which to choose, Cloud or Server/DC?

Here are a few tips to help you find out whether you need to set up and authenticate for Jira Cloud or if you need to configure for a Jira Server/DC instance. But know this—we’ve built the app in such a way that prevents you from accidentally creating havoc for yourself or others. If you click an incorrect option, you'll only get so far before you hit a dead end and will need to start over.

So, if you're in doubt, here are a few things to help:

  • Ask your Jira admin! Easy, fast, 100% reliable.
  • If your Jira URL ends in (or includes), click Cloud.
  • If your company's IT group manages your Jira instance, click Server/DC.

If you're still in doubt, return to the first tip and discuss it with your Jira admin. 

Where are the Jira steps?

Does this look familiar? 

Or maybe this? No workflow steps for Jira?! 🤔

If you experience something similar after you install the Workflow Steps for Jira app, contact your Slack admin and ask them to enable the Use steps from apps option in the Slack settings. There the admin will also find permissions regarding who has access to Workflow Builder at your organization.

Consider referring your Slack admin to Slack's documentation on Workflow Builder access and permissions, as well, which may help them resolve the issue for you even faster. 

Need Help?

Experiencing problems with Workflow Steps for Jira? We can help! Submit a ticket on our Support Portal.

Engage the Community

Have ideas for improving the app? Post them to the Workflow Steps for Jira Nolt, and see what the community thinks!

Sit Down with the Team

If you really want to dig deep and have a conversation with the team, we're always available to listen. Email us at, and we'll set something up.