Get Help
You will find several links in this section that provide access to self-service information as well as live support. If you want to learn more, check out many of the informative ScriptRunner blog posts!
Take our ScriptRunner Tour to gain access to helpful videos and demos.
Support Requests
You may require technical advice or come across bugs when writing your own code within ScriptRunner for Jira Cloud. In either case, please feel free to create an issue in our Adaptavist Product Support Portal.
A support request can also be opened if you have a general configuration issue with the app; remember to include the:
- URL to your instance
- Output from the 'Diagnostics & Settings' page
Be sure to mention that you are using the Cloud version of ScriptRunner.
If you have any issues logging into the support portal, visit this page for help.
ScriptRunner SEN/Entitlement ID and Version
When contacting Adaptavist Support, it is necessary to provide your License SEN or Entitlement ID, so that we can provide you with the best possible level of service. If you have a Server or Data Center product, you need to provide your SEN. If you have a Cloud product, you need to provide your Entitlement ID.
To find your product SEN/Entitlement ID and version:
Navigate to Manage Apps from the Jira Administration Menu.
Click Manage Apps under Atlassian Marketplace.
Locate ScriptRunner and expand the information. The Installed Version, License SEN and Entitlement ID are displayed.
Expired License
If your Cloud license expires, your ScriptRunner instance will stop working, and scripts will no longer run. However, your configuration will be saved for 90 days after your license expires, and ScriptRunner will resume if you renew your license within this time period.
ScriptRunner Website
You can use the ScriptRunner website to explore the many Example scripts provided. You can even book a demo with our Customer Success team here too.
Remember, there are API differences between Jira Server and Jira Cloud. ScriptRunner for Jira Cloud utilises only the REST API and not the Java API.
Code Help
If you have a how-to question related to migration or writing a groovy script, for instance, how to accomplish something within the API, then your question is equally applicable if you were writing in Java, and you can look for help or raise questions on http://community.atlassian.com, or http://www.groovy-lang.org/documentation.html.
You can also check out our Scripting in ScriptRunner for Jira Cloud page to discover the various programming languages used for scripting.
Migration Help
You can refer to the details provided in ScriptRunner Migration to Cloud if you are migrating from ScriptRunner for Jira Server/Data Center.
System Status
You can find our status page here: http://status.connect.adaptavist.com
Any known incidents or maintenance windows are posted on that page. You can also view the status of our services and various systems that we depend on.
Feedback Board
This board provides you with the opportunity to let us know how we can improve ScriptRunner for Jira Cloud. Whilst it may not specifically offer you help on particular issues, you can use it to raise feature requests or enhancements. You can also vote on any existing ideas submitted by other users. All suggestions are reviewed on a regular basis.
To access the board, click the Vote for Features option of the Resources section on your Home page.