Support
Got questions or ideas? Learn how to reach us!
Need Help?
Experiencing problems with Playbook for Jira? We can help! Submit a ticket on our Support Portal. (If you need help logging in, see Log In to the TAG Support Portal.)
Schedule a chat
Have ideas to improve the app? Want to know more about where we're headed in the future? Schedule a chat with us on Calendly!
Email us
You can always reach us via email at slacksupport@adaptavist.com.
Allowlist Playbook for Jira's IP Address
Did you configure a new instance only to find that the app isn't working as you expected? Not uncommon. You probably need to allowlist the Playbook for Jira IP address so it can pass through your firewall and establish connections with Jira. The IP address of the app is 52.202.15.17.
You can troubleshoot the issue by checking your firewall logs for rejected connection requests from the IP address.
If you allowlist the app's IP address and continue to have connection issues, we've got more tips at Troubleshoot Connections.
Which to choose, Cloud or Server/DC?
Here are a few tips to help you find out whether you need to set up and authenticate for Jira Cloud or if you need to configure for a Jira Server/DC instance. But know this—we've built the app in such a way that prevents you from accidentally creating havoc for yourself or others. If you click an incorrect option, you'll only get so far before you hit a dead end and need to start over.
So, if you're in doubt, here are a few things to help:
- Ask your Jira admin! Easy, fast, and 100% reliable.
- If your Jira URL ends in (or includes) atlassian.net, click Cloud.
- If your company's IT group manages your Jira instance, click Server/DC.
If you're still in doubt, return to the first tip and discuss it with your Jira admin.
Why is app authentication blocked for Jira Cloud users?
Did you complete the authentication steps as asked, only to hit a wall when prompted to accept authorization terms? 
Not to worry! Most likely, your Jira admin has a restriction set in the instance that prevents users from installing third-party apps. Contact your Jira admin and request permission to install and use Playbook for Jira. It may speed things along if you also reference the admin security setting in your request.