Preserve your Incident Updates for Statuspage Data

Incident Updates for Statuspage is being retired. Before the app is retired, you may want to save the link between each Jira work item and its associated Statuspage incident for your records.

Two supported data-retention paths are outlined below:

Preserve your Statuspage incident links on Jira work items

What data is affected?

Incident Updates for Statuspage stores the linked Statuspage incident as a URL in a Jira custom field created by the app, called StatusPage Incident.

After the app is retired, this app-created data may no longer be accessible from Jira. To keep a record of which Jira work items were linked to which Statuspage incidents, save this information to a location outside of the custom fields created by the app.

Option 1: Export the data from Jira

You can export Jira work items that have a linked Statuspage incident.

  1. In the Jira work item search, use a JQL query to find all work items where the custom field 'StatusPage Incident' is not empty, such as:
    sql
    "StatusPage Incident" IS NOT EMPTY 

  2. Then, export the list of work items to a CSV, ensuring the export includes the Incident Updates for Statuspage custom field.

    1. Select the More actions menu (three dots).

    2. Choose Export to see the organised export options.

    3. Select Export CSV - all fields.

Keep the CSV somewhere secure for future reference.

Option 2: Copy the data into a new Jira custom field

If you want the Statuspage incident URL to remain visible in Jira:

  1. Create a new Jira custom field, for example: Statuspage Incident URL.
  2. Copy the values from the original "StatusPage Incident" custom field into the new field. This can be done using Jira Automation, ScriptRunner, or another bulk update method.

Test this on one work item before running it across all affected work items, which can be obtained using the JQL query mentioned above.

Preserve your Statuspage history saved on Jira work items

What data is affected?

Incident Updates for Statuspage shows a Statuspage history tab in the Jira work item activity area.

Once the app is retired, Statuspage will retain all of your incident update activity, except for the user in Jira who sent the update. To retain this information, follow the steps below.

Preserve Statuspage history

To save the Statuspage history:

  1. Open the Jira work item.
  2. Go to the work item activity area.
  3. Select Statuspage history.

  4. Copy the content in the Statuspage history.
  5. Paste it into the location you want it saved to.

Repeat this for each work item that needs to preserve its activity history.


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