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Troubleshooting

Has something gone wrong? Here are the most common areas of confusion we hear about.

There are a couple of questions we hear a lot. Here are their answers:

What's the maximum number of issues that can be loaded by Hierarchy for Jira
Hierarchy for Jira can load up to 13,000 issues from any project or filter. There's no longer a limit on the number of children an issue can have, only on the total number of issues that can be loaded in the app.

If you repetitively retrieve a large number of issues in a short period of time, you may face an error due to Jira limiting the API calls. The exact limit is determined by Jira, but in general, waiting for a minute or so before reloading the issues should fix it.
Why is my filter no longer showing all of my issues?
The latest update of Hierarchy for Jira changed the way filters display issues. If your filter only includes issues at the top level, you need to edit the filter to include ALL issues in your hierarchy. The previous version of the app displayed children issues automatically, but the latest version of the app applies filter logic more strictly.
To make sure the tree view works as intended, we’d recommend refining the JQL filter to query all issues and their subordinate issues, such as this: parentEpic in (AP-9,AP-7,AP-123)

If none of those issues addresses your problem, please submit a ticket on our Support Portal.