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Support Requests

You may require technical advice or come across bugs when using Enhanced Search for Jira Cloud. In either case, please feel free to create an issue in our Adaptavist Product Support Portal. 

A support request can also be opened if you have a general configuration issue with the app, remembering to include the:

• URL to your instance
• Output from the 'Diagnostics & Settings' page

Knowledge Base

You can access a wide range of information within the Enhanced Search Knowledge Base.

Here you'll find FAQs, How-To and Troubleshooting articles, along with topics listed alphabetically and a search field allowing you to target specific information.

You can also raise a support request in our Adaptavist Product Support Portal. 

System Status

You can find our status page here: http://status.connect.adaptavist.com

Any known incidents or maintenance windows are posted on that page. You can also view the status of our services and various systems that we depend on.