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Support Requests

You may require technical advice or encounter bugs when using Enhanced Search for Jira Cloud. In either case, please feel free to create an issue in our Adaptavist Product Support Portal. 

A support request can also be opened if you have a general configuration issue with the app; remember to include the following:

  • URL to your instance
  • Output from the 'Diagnostics & Settings' page

If you have any issues logging into the support portal, visit this page for help.

ScriptRunner SEN/Entitlement ID and Version

When contacting Adaptavist Support, it is necessary to provide your License SEN or Entitlement ID, so that we can provide you with the best possible level of service. If you have a Server or Data Center product, you need to provide your SEN. If you have a Cloud product, you need to provide your Entitlement ID.

To find your product SEN/Entitlement ID and version:

  1. Navigate to Manage Apps from the Jira Administration Menu.

  2. Click Manage Apps under Atlassian Marketplace.

  3. Locate ScriptRunner and expand the information. The Installed Version, License SEN and Entitlement ID are displayed.

Expired License

If your Cloud license expires, your instance will stop working, and scripts will no longer run. However, your configuration will be saved for 90 days after your license expires, and will resume if you renew your license within this time period. 

System Status

You can find our status page here: http://status.connect.adaptavist.com

Any known incidents or maintenance windows are posted on that page. You can also view the status of our services and various systems that we depend on.

Feedback Board

This board provides you with the opportunity to let us know how we can improve Enhanced Search. Whilst it may not specifically offer you help on particular issues, you can use it to raise feature requests or enhancements. You can also vote on any existing ideas submitted by other users. All suggestions are reviewed on a regular basis.

To access the board, click the Vote for Features option of the Resources section on your Home page.


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