Frequently Asked Questions

What Are the Encryption Methods?

The encryption method used for attachments and custom fields is:

AES/CBC/PKCS5Padding

What Happens if I Lose My Encryption Keys?

If you lose your encryption keys you can can request help from our support desk to unlock your data. When this happens the app generates a recovery key which our support team can use to find your lost key.

Can I Downgrade Encryption For Jira?

If you need to downgrade Encryption for Jira for any reason, you first have to decrypt all files. Then, you can proceed to install the older version.

Do I Need to Do Anything if I Disable the App?

If you decide to disable the app, attachments stay encrypted by default. Users are not able to open an encrypted attachment. Instead, they will see the following picture:

To avoid this error, you have to decrypt all attachments before disabling the app. In some cases, users might still see the error picture, because the cache has stored this picture and is not requesting it to the server again.

To fix this, the user has to clean their cache and refresh the page. This will download the requested resource again from the server.

At What Level Are Encrypted Custom Field Encrypted?

All data input into encrypted custom fields are encrypted at within the database.