Key Recovery

If you forget your keys you can still access your data. You can generate recover keys. You can then submit a support ticket and our support team can use these keys to recover your lost keys for you.

To generate your recovery keys complete the following steps:

1. Select Add-ons from the Jira Administration menu.
2. Select Configuration under Encryption for Jira in the left sidebar.
3. Select Encrypting keys from the progress bar.
   
4. Select Forgot your key. 
5. Finally submit a support ticket and provide us with both keys you just generated. This allows us to verify that you have Jira Administration permissions and are responsible for the app.