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How-to get logs

Backend logs

  1. Navigate to Confluence > Administration > General Configuration > Logging and Profiling.
  2. Add "ie.mile.confluence.jiraintegration" package to the "Class/Package Name" field. Select "ALL" for the "New Level" field and press "Add entry" button.
  3. Find the "Mark logs" section on the same page. Press "Mark" button.
  4. Navigate to a Confluence page affected by the bug. Refresh the page. Complete the steps that trigger or demonstrate your issue on the page.
  5. Generate the support-zip using the guide https://confluence.atlassian.com/support/create-a-support-zip-790796819.html

HAR file (brief guide)

  1. Open up your browser(Chrome is best suited) and enable the Developer Tools.
  2. Select the "Network" tab.
  3. Enable preserve log
  4. Complete the steps that trigger or demonstrate your issue.
  5. Wait until it has finished loading.
  6. Right-click and select "Save all as HAR with content"

JavaScript log

  1. Open up your browser(Chrome is best suited) and enable the Developer Tools.
  2. Select the "Console" tab.
  3. Clear the console (Ctrl + L)
  4. Complete the steps that trigger or demonstrate your issue.
  5. Wait until it has finished loading.
  6. Right-click and select "Save as"

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