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Get Help with Behaviours

If you have any problems, please include the following information in your bug report to Adaptavist Support:

  1. Support Zip - For information on how to create a support zip see the Atlassian Create a Support Zip documentation.
    Tip: For instructions on how to set logging for Behaviours, see our Log Levels documentation.
  2. XML Snippet - For the problematic behaviour, follow the XML Storage instructions below.
  3. Custom Field Type Details - Description of any custom field types involved, eg their type.

Disable/Enable Features

If you are having issues with a specific feature of ScriptRunner, we suggest disabling all ScriptRunner scripts for that feature and re-enabling one-by-one to identify the source of the problem. For example, to troubleshoot behaviours:

  1. Navigate to Behaviours.
  2. Click the Cog drop-down under Operations.
  3. Select Disable from the list.
  4. Repeat this for all configured behaviours.
  5. Re-enable behaviours one-by-one and test.

XML Storage

If Adaptavist Support requests the XML text for your behaviour, please follow the below instructions.

6.0+

  1. Navigate to ScriptRunner → Behaviours.
  2. Click Edit next to the affected behaviour.
  3. Copy the behaviour ID from the URL; this is the last number in the URL. For example, for the behaviour with the following URL, the ID is 1:
    <JiraBaseURL>/plugins/servlet/scriptrunner/admin/behaviours/edit/1
  4. Open a new browser tab, and enter the following REST API call, where <behaviourID> is the ID from the behaviour URL:
    <JiraBaseURL>/rest/scriptrunner/behaviours/latest/config/<behaviourID>

    For example:

    jira.example.com/rest/scriptrunner/behaviours/latest/config/1

    The behaviours XML is displayed:

  5. Copy the text and send it to Adaptavist Support.

5.x

  1. Navigate to ScriptRunner >Behaviours.
  2. Click Advanced Edit next to the affected behaviour.
  3. Copy the full XML snippet and send it to Adaptavist Support.

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