The Switch User built-in script allows administrator users to temporarily assume the identity of another user. Switch User has a variety of uses, such as:

  • Reproducing and troubleshooting problems specific to a user to diagnose permissions issues.

  • Updating an issue on behalf of another user if they are unavailable.

To switch back to your original user, click the Return to session as [your name] link in the Switch User banner, or log out and in again.

An example Switch User banner, with linked text.

  1. To switch users, navigate to Built-in Scripts>Switch to a Different User.

  2. Under User, type the name of the target user.

  3. Click Preview to see if the user switch is valid.

    You cannot switch to a user with a higher permission level than your own.

  4. If valid, click Run. Then click here under Result to continue on as that user.

    The Switch to a Different User section of a Built-in Scripts screen. The text to indicate the current user is highlighted.

When a user assumes the identity of another user, it is recorded in the audit log.

To prevent the impersonation of system administrator users by other system administrators enable the following dark feature:

scriptrunner.canned.jira.admin.switchuser.denyimpersonatesysadmin
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Click here for more information on dark features.

Switch User is always visible and executable by users with Jira Administration and Jira System Administration permissions. See the feature request to vote to have an option to switch off/restrict the Switch User built-in script.