Checks if this Issue has Been in a Status Previously Condition
Checks if this Issue has Been in a Status Previously Condition
This condition checks whether the issue has ever been in the selected status either at some point in its lifetime, or immediately previously to the current status.
This lets you build advanced and flexible logic, for instance you could use it to validate that a support ticket cannot be closed if it has never been with a customer service agent. This can be particularly useful when you have global transitions.
