Add a Comment to this Issue
The Add a Comment to this Issue post function posts a comment on the specified issue after a transition.
For example, when a support ticket transitions from Open to In Progress, I want a comment to be added to the ticket to let the client know we are working on the issue.
Select the Add a Comment to this Issue [ScriptRunner] post function.
For details on how to navigate to ScriptRunner workflow functions, see Navigating to Workflow Functions.
Enter a description of the post function in Note.
Optionally, add a Condition for which the function will run, for example, when the priority of an issue changes.
If this is left blank, the post function is always triggered.
Enter the Comment to be added to the ticket after the transition. This can be written in plain text or you can use the GStringTemplateEngine.
Optionally, select to make the comment an Internal Comment. This is only relevant for Jira Service Management projects.
- Click Update.