Support Requests

You may require technical advice or come across bugs when writing your own code within ScriptRunner for Jira Cloud. In either case, please feel free to create an issue in our Adaptavist Product Support Portal

A support request can also be opened if you have a general configuration issue with the app, remembering to include the:

  • URL to your instance
  • Output from the 'Diagnostics & Settings' page

Be sure to mention that you are using the Cloud version of ScriptRunner.

ScriptRunner SEN/Entitlement Number and Version

To find your product SEN/Entitlement Number and version:

  1. Navigate to Manage Apps from the Jira Administration Menu.

  2. Click Manage Apps under Atlassian Marketplace.

  3. Locate ScriptRunner and expand the information. The Installed Version, License SEN and Entitlement Number are displayed.