Switch User

The Switch User built-in script allows administrator users to temporarily assume the identity of another user. Switch User has a variety of uses, such as:

• Reproducing and troubleshooting problems specific to a user to diagnose permissions issues.

• Updating an issue on behalf of another user if they are unavailable.

To switch back to your original user, click the Return to session as [your name] link in the Switch User banner, or log out and in again.

1. Navigate to Built-in Scripts > Switch to a Different User.

2. Under User, type the name of the target user.

3. Click Preview to see if the user switch is valid.

   You cannot switch to a user with a higher permission level than your own.

4. If valid, click Run.