Automatically close out old support tickets
Solution
- Use a ScriptRunner Escalation Service to close out old support tickets
Step 1
Choose JIRA Admin and navigate to the ScriptRunner Admin function "built-in scripts"
OR type "." and then "built-in scripts"
Step 2
Choose the Escalation Service link
Step 3
Choose the "New Service" link
Steps 4 - 8
Enter a description like "Close one week old Resolved tickets with no response"
Use the appropriate JQL to catch your old tickets like the below code block
status = Resolved and updated <-7d
Type in the user to run this script as
Enter a valid cron expression, for example to run it every weekday at 10am use: "0 00 10 ? * MON-FRI"
Then choose the appropriate Action and save your escalation
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