Frequently Asked Questions

If you require help not covered in our FAQ or have any other questions, please contact us.

Q: How do I turn off Google Analytics?

A: To comply with Google's terms and conditions, users can disable analytics. We implement this switch as a System Property which is true by default.

The user can disable analytics by command prompt when launching Confluence.

Alternatively, add the following code, which sets the System property to false:

 
--jvmargs "-Dis.analytics.enabled=false"

Q: Is there a way to hide overall ratings from users?

A: No

Q: Can users submit ratings in Data Center read-only mode?

A: No. If you are using Confluence Data Center and your administrator has temporarily switched your instance to Data Center read-only mode, Rating icons (e.g., stars) are displayed but are disabled. A rating cannot be selected or submitted. See Atlassian’s Using Read-only Mode for Site Maintenance to learn more about general Confluence use in Data Center read-only mode.

Q: Can we include multiple labels using an "AND" operator?

A: No, only a single label is supported.

Q: Do you provide access to your source code?

A: Although the add-on is free to use, we do not provide access to the source code.

Q: Can the rating data be cleared?

A: No

Q: Does it work for comments?

A: Yes, the Ratings for Confluence macro can be added to comments.