Project Configurator for Jira Server and DC

Time in Status Field Does Not Exist

Problem: When generating an export or running an import you may encounter an error message similar to below indicating that the Time In Status field is missing as it belongs to a plugin which is not available in the Jira Instance.

An error occurred:
Found custom field with values for issues in exported project(s), with id: 10000, name: [CHART] Time in Status and type: com.atlassian.Jira.ext.charting:timeinstatus. This field does not exist. Check if its type is defined in a plugin that has been disabled.

Solution: To work around this error, you should follow the steps outlined below:

  1. Download the Jar file for the Jira Charting plugin.

  2. Upload the downloaded Jar file into your instance by clicking on the Upload add-on link in the top right-hand corner of the manage add-ons page.

  3. Wait for the Jar file to upload and install.

  4. After the plugin installs successfully, retry taking a new export and let us know if the error is resolved.