Project Configurator for Jira Server and DC

Decompressing Zip Files Error

Problem: When running an import on the target instance, an error similar to below is displayed:

Impossible to access components of the import zip file after decompressing it. Please verify it has not been altered since it was exported from the source Jira.

Solution: This error is often caused when the original zip file generated from the source instance has been extracted and manually modified but not repackaged in the correct structure.

To work around this error, you should check the zip file and ensure it is packaged to use the structure shown below before trying to rerun an import.

Zip File Structure:

??? config.xml
??? data
    ??? attachments
    ?      ??? PROJECT_KEYS...
        ??? activeobjects.xml
        ??? entities.xml