Using Variables to Create Jira Issues

A range of variables can be used with the various Playbook triggers.

Triggers and variables

  • User joins channel
    • Available variable: %user%
  • Link trigger 
    • Available variables: %user% and %channel%
  • Emoji reaction
    • Available variables: %message%, %reactor%, and %sender%

Limitations 🚨

  • Variables can only be used in text fields, not in other field types like dropdowns or user-picker fields. 
  • Variables can only be used by Playbook authors; they are not available to other users.

Example

Here's how variables might appear in action:




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