Find Your Support ID Number

When contacting The Adaptavist Group (TAG) Support, you must provide your Entitlement ID (SEID) or your License SEN so we can provide you with the best possible service.

Cloud customers: If you have a cloud product, you must provide your Entitlement ID.

DC customers: If you have a Data Center product, you must provide your SEN.

You can find your Entitlement ID or SEN using one of the following methods:

Find Your Entitlement ID in an Atlassian Cloud Product

From your Atlassian product, select Administration from Switch Sites or Apps ().
Tip: You might have to select the More option to see Administration.
Select Apps, then Sites, and then your instance name.
Select Connected Apps, and then select View App Details.

This provides you with the Entitlement ID, as well as other details about the app.

Find Your Entitlement ID or SEN on My Atlassian

Navigate to https://my.atlassian.com and log in with your Atlassian account.
Search for the app.
If you are listed as a technical contact or billing contact on your license, the license is shown in the resulting list, where you can also find your Entitlement ID or SEN.

Find Your SEN in an Atlassian Data Center Product

From your Atlassian product, click the Jira Administration cog in the top-right corner, and select Manage apps.
Scroll to find your Adaptavist app and click the expand caret to get more information.

This provides you with the SEN, as well as other details about the app.