Get Help

Get Help

Our support team is always happy to help. If you need any assistance, simply submit a request through our Content Formatting Macros Support Desk.

Engage the Community

Have ideas for improving the app? Post them to our Suggestion Board. Here you can share and vote on ideas, and see what the community thinks

FAQs

Q:  Will any of our data pass through or get stored by your company?

A: It depends on if you have AI features turned on. If they are turned off then the app is 100% hosted on your Confluence instance. Your data does not leave your instance, and we have no access to any content you place inside any of our macros. If AI is turned on, then the content you place in the AI-specific fields is processed to generate the content. But this is the only content that is processed.

For more information on what information we do or don't collect, see Data and Analytics.

Q. How do the AI features use data?

A. Our AI features work by processing prompts to generate content suggestions. The only data processed is the data provided in the AI fields; no user data is processed or stored. This data is not retained and is not used for any purpose other than content generation. 

Q. My company does not allow the use of AI features. Can I turn them off?

A. Confluence admins can turn off AI features for the whole instance. This is done using Feature Controls.

Q. How do I get better content from the AI features?

A. Getting good content out of AI depends on asking for exactly what you need. The more specific you are the better the content is likely to be. Check out our guide to writing AI prompts to learn more. 

Q: Why can’t I export some macro content to PDF?

A: Due to a Confluence limitation, the Export to PDF functionality does not work with macros that require JavaScript to render on the Confluence page, e.g. LaTex macro. If you want to preserve your content in PDF format, we recommend that you use your browser’s built-in functionality to print to PDF.

Q: Do mentions work inside comments inside macros?

A: Due to limitations of Confluence mentions do not work inside comments added on the view page. If you need to get someone's attention with a mention inside a comment, you can add it to the edit page, and the mention will work as expected.

Data and Analytics 

We know that data security is an important issue and can be a big concern when using a Cloud instance. That's why we want to assure you that nothing you put inside your macros is collected, and no data about the content of your pages will leave your confluence instance. We do not collect any Personal Identity Information about users. 

What we do collect is usage data. Examples of this are:-

• How many times our macros are used.
• If the user selects a custom color.
• Whether a default image is used or if the user uploads their own (but not what that image is).

This data is only used internally. We combine the data from all of our users' instances to look for usage patterns and to see which features users are most interested in. We do this to improve our app by focusing on what our users like and use. 

Data Residency

Content Formatting Macros has been built so that most of the features do not require any data to be stored or processed outside your Confluence instance. The exception to this are the AI Features. If you use the AI Features, the data input into the AI fields needs to be processed. This processing is done in the US East (North Virginia) region.

If you turn off the AI Features, no data is stored or processed by Content Formatting Macros.

See our EULA for more information.

Data Usage in AI Features 

Some of our macros use AI to assist users in efficiently producing content. We use OpenAI to provide these services. All interactions with OpenAI are secure, and user data is handled following Kolekti's privacy policy, OpenAI's privacy policy, and OpenAI's data processing addendum.

Our AI features work by processing prompts to generate content suggestions. The only data processed is the data provided in the AI fields; no user data is processed or stored. This data is not retained and is not used for any purpose other than content generation.